Frequently Asked Questions
Last updated:
Ordering & Customization
How long does it take to create a custom piece?
Most custom orders are completed within 5-7 business days. More complex designs may take 10-14 business days. You’ll receive an estimated completion date when you place your order.
Can I see a preview before my jewelry is made?
Yes! For custom text engravings, you’ll receive a digital preview via email within 24 hours of ordering. For photo engravings, we create a detailed preview showing exactly how your image will look.
What file format should I use for photo uploads?
We accept JPG, PNG, and GIF files. For best results, use high-resolution images (at least 1000×1000 pixels). Our team will contact you if the image quality needs improvement.
Can I make changes after placing my order?
Yes, but only before production begins. Write to [email protected] with your order number. In practice you have until you approve the digital preview — after that the piece goes to the engraver and changes are no longer possible.
Sizing & Fit
Are your necklaces adjustable?
Many of our necklaces feature adjustable lengths. Check the product description for specific length options and adjustability details.
Materials & Care
What materials do you use?
Every piece is made from one of two materials:
- Sterling silver 925 (92.5% pure silver)
- Stainless steel — hypoallergenic and does not tarnish
Some designs are also offered with a gold-plated finish. The exact material is stated on every product page.
How do I care for my jewelry?
To keep your jewelry looking beautiful:
- Remove before swimming, bathing, or exercising
- Store in a cool, dry place away from sunlight
- Clean gently with a soft cloth
- Avoid contact with chemicals, perfumes, and lotions
- Have professional cleaning done annually
Is your jewelry hypoallergenic?
Our stainless steel pieces are hypoallergenic and safe for sensitive skin, and sterling silver suits most people. If you have a severe metal allergy, contact us before ordering and we will tell you exactly what the piece is made of.
Will my engraving fade over time?
No! Our engraving technique creates permanent markings that won’t fade or wear off with normal use.
Shipping & Delivery
Where do you ship?
We currently ship within Poland only. Delivery is handled by InPost — either to an InPost Parcel Locker (Paczkomat 24/7) or by InPost courier. Shipping is a flat 12 zł regardless of order value.
How long will my order take?
6-10 business days in total: 5-7 days for engraving and 1-3 days for delivery. More complex designs may take longer, and we will tell you the estimate when you order.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this number to track your package on the carrier’s website.
What if my package is lost or stolen?
Contact us right away at [email protected] with your order number. We will open a claim with InPost and follow it through until it is resolved.
Returns & Exchanges
Can I return customized jewelry?
Customized items can only be returned if they are defective or if we made an error. Non-customized items can be returned within 30 days in original condition.
How long do refunds take?
Once we receive and inspect your return (2-3 business days), refunds are processed within 5-7 business days to your original payment method.
Do you offer exchanges?
We don’t offer direct exchanges. Please return your item for a refund and place a new order for the item you want.
Faults & Repairs
What if my piece arrives damaged or faulty?
Send photos and your order number to [email protected]. If the item is damaged, defective, or does not match the design you approved, we pay for the return label and either replace it or refund the full amount including shipping.
What if it breaks later?
We don’t offer a separate lifetime guarantee, and we don’t take in repairs of jewellery bought elsewhere. If something goes wrong with a piece we made, write to us with photos — we will look at it and tell you honestly what can be done.
Payment & Security
What payment methods do you accept?
We accept Visa and Mastercard, plus Apple Pay, Google Pay and Klarna. Payments are handled by Stripe.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your complete payment information on our servers.
Can I use multiple payment methods?
Currently, we accept one payment method per order.
Still Have Questions?
Can’t find the answer you’re looking for? Our customer service team is happy to help!
Email: [email protected]