Privacy Policy

Introduction

At Etches we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use and safeguard your information when you visit our website and make a purchase.

Information we collect

Personal data

When you place an order or create an account we collect:

• Your name and contact details (email, phone, delivery address)
• Billing information and payment details
• Order history and preferences
• Login credentials (username and encrypted password)

Automatically collected information

When you visit our website we automatically collect:

• Browser type and version
• IP address and location data
• Pages visited and time spent on the site
• Device information
• Cookies and similar tracking technologies

Photographs you send us

Because our jewellery is engraved to order, you may send us a photograph to be reproduced on the piece. We use it solely to prepare and produce your order, and we do not publish it or pass it to anyone else without your explicit consent.

How we use your information

We use your personal data for the following purposes:

• Order processing: fulfilling orders, processing payments and arranging delivery
• Customer service: answering enquiries, providing support and handling returns
• Marketing: sending promotional emails about new products and special offers (with your consent)
• Site improvement: analysing site usage and improving the user experience
• Fraud prevention: detecting and preventing fraudulent transactions
• Legal compliance: meeting applicable legal obligations

Google Customer Reviews

After placing an order you may be asked whether you want to take part in the Google Customer Reviews survey. If you agree, we pass your email address, order number, delivery country and estimated delivery date to Google Ireland Limited, solely so that Google can send you the survey. Participation is voluntary and declining has no effect on your order.

How Google handles that data is described in the Google privacy policy.

Your rights

You may request access to the personal data we hold about you, ask us to correct it, or ask us to erase it. This does not extend to data we are legally obliged to retain, such as invoicing records. To exercise any of these rights, write to the address below.