Return & Refund Policy

Our Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 30-day return policy.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Return request initiated within 30 days of delivery
• Item is unused and in original condition
• Original packaging and all tags intact
• Proof of purchase (order number or receipt)

Items That Cannot Be Returned

The following items are not eligible for return:

• Customized or engraved jewelry
• Pierced earrings (for hygiene reasons)
• Items marked as final sale
• Gift cards

How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number
2. Provide the reason for return and any relevant photos if the item is damaged
3. Receive a Return Authorization (RA) number and return shipping instructions
4. Pack the item securely in its original packaging
5. Ship the package using a trackable shipping method

Refund Process

Once we receive your returned item, we will inspect it and process your refund:

• Inspection: 2-3 business days after receiving the return
• Refund Processing: 5-7 business days to original payment method
• Notification: You will receive an email confirmation once the refund is processed

Refund Amount

Your refund will include the purchase price of the item(s) returned. Original shipping costs are non-refundable unless we made an error.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please return your original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will provide a prepaid return label and either replace the item or issue a full refund, including original shipping costs.