Contact Us
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Get in Touch
We’re here to help with any questions, concerns, or custom jewelry inquiries. Our team typically responds within 24 hours during business days.
Contact Information
For general inquiries:
Email: [email protected]
For order-related questions:
Email: [email protected]
For returns and exchanges:
Email: [email protected]
For custom design consultations:
Email: [email protected]
Phone
Customer Service: Available Monday-Friday, 9 AM – 6 PM EST
Phone number available upon request via email
Social Media
Follow us for inspiration, new collections, and special offers:
- Instagram: @etchesjewelry
- Facebook: facebook.com/etchesjewelry
- Pinterest: pinterest.com/etchesjewelry
Business Hours
Customer Service:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed
Order Processing:
Monday – Friday: Orders received by 2 PM EST are processed same day
Custom Design Consultations
Interested in creating a completely unique piece? We offer complimentary design consultations where we can:
- Discuss your vision and ideas
- Provide expert recommendations
- Create initial design concepts
- Explain customization options
- Provide accurate quotes
To schedule a consultation, email [email protected] with a brief description of your project.
Frequently Asked Questions
Before contacting us, you might find your answer in our FAQ section, which covers:
- Order tracking and delivery
- Customization process and options
- Care and maintenance
- Sizing and fit
- Returns and exchanges
Visit Our Workshop
We welcome in-person visits by appointment only. This allows us to give you our full attention and show you our customization process firsthand.
To schedule a visit, please email us at least 48 hours in advance with your preferred date and time.
Partnership Inquiries
Interested in wholesale, collaboration, or media partnerships? We’d love to hear from you:
Email: [email protected]
Tip: To help us serve you better, please include your order number (if applicable) and any relevant photos in your message.
We’re Here to Help
Whether you have a question about an existing order, want to discuss a custom design, or just want to say hello, we’d love to hear from you!
Email: [email protected]